Shipping policy
How much is shipping?
Free shipping is available to Australian addresses on all orders, just select the free shipping option in the checkout. Shipping is via Australia Post regular service.
I need my order urgently can I pay extra for Express shipping?
Yes just select the Express shipping option in the checkout.
Can I return the item if it doesn't fit or I don't like the look?
Yes we offer 30 day returns on all stock items (excluding consumables such as wormers and supplements), just be sure to keep it clean and all swing tags and packaging intact. (Gladwrap on legs is a great way to keep horse boots clean when trying them on.) Click here to see full returns policy.
Do you offer International shipping?
Yes, international orders are also tax free. To view the tax free prices you can create an account and login or you can use the estimate shipping and taxes feature in the 'View Cart' section (link is at the very top of the page.)
What payment methods do you accept?
Visa, MasterCard, PayPal or bank deposit / transfer.
Most orders are dispatched within 1 business day (orders received before midday are often shipped same day) unless otherwise stated on the availability section on the product description page. All goods are shipped from Brigadoon WA 6069 so you can check the Australia Post website at www.auspost.com.au to get transit times to your suburb or contact us and we'll check for you. Please note that whilst we try to keep accurate inventory levels online there are mistakes from time to time, if this happens we will contact you as soon as possible with an updated delivery estimate and give you the option of waiting or cancelling your order.
Our website runs a live inventory which means you can check the availability of an item any time on the product page. If there is more than one colour/size option please select your choice, it may take a moment for the system to check stock before displaying the availability message. Occasionally two people will buy the last of the one item at the same time but our system does a final stock check again on the payment page so this is very rare.